Frequently Asked Questions
You've got questions, we've got answers.
No mass production here!
All products at Wander and Wick are custom-made, made to order, and as such are nonreturnable and nonrefundable. Each piece is made specifically for you, ensuring its uniqueness and quality.
We take great care in packaging your print for safe delivery. However, in the rare instance that your purchase is lost or arrives damaged during shipping, we are committed to making it right. Please notify us with clear photo evidence of the damage within 14 days of the delivery date. Upon verification, we will happily provide a no-cost replacement.
To initiate a return, please contact me or send an e-mail to theWanderandWick@gmail.com
Each order is carefully crafted upon purchase and requires 2-4 business days for completion. If you need a rushed order, please contact me before placing your order to discuss options.
Maps and fine-art prints are printed to order, and candles are hand-poured with love at the Wander and Wick studio in Winston-Salem, North Carolina.
We’re proud to offer global shipping for a flat rate based on your location:
Canada – $30 USD
Europe – $45 USD
Asia – $50 USD
Oceania (including Australia and New Zealand) – $60 USD
These rates apply to the first item in your order. Each additional item will incur a small extra fee, which will be calculated at checkout.
Please note: Additional import duties, taxes, or customs fees may apply upon delivery, depending on your country’s regulations. These charges are not included in the shipping rate and are the responsibility of the customer.
Yes, let me know what size you'd like and I will create a quote for you.
We use your information to complete your order and that's it, unless you opt for email updates (very sporadic and only worthwhile stuff). We don't share it with any marketers. Our site is secured with an SSL certificate.
